Ellis Photographic Design, LLC's products are guaranteed free from manufacturing and material defects for 5 years from the date of their purchase. This does not include normal wear and tear (ie "brassing" of the anodized coating) or misuse including but not limited to operator negligence, misuse, and abuse, unauthorized modifications, and exposure to extreme weather. Ellis Photographic Design is not responsible for equipment attached to our products or other consequential damages.
Customers requesting warranty returns within 60 days of purchase date may select either a refund (including original shipping charges) or a replacement shipped at our expense.
Customers requesting warranty returns after 60 days from purchase date may receive, at Ellis Photographic Design's discretion, a refund (excluding original shipping charges) or a replacement shipped at our expense.
All warranty returns are shipped to Ellis Photographic Design at our expense (unless rejected under the warranty exclusions listed above). Upon requesting a warranty return, customer will receive a pre-paid shipping label which must be utilized within 5 business days.
Please do not discard any materials related to your warranty claim as their evaluation is critical to your claim.
Customers may request standard (non-warranty) returns within 15 days of taking delivery. Only new condition products including their original packaging and literature are eligible for standard returns. Returned products are subject to evaluation and refunds may be prorated based on product condition.
Upon requesting a standard return, customer will receive a pre-paid shipping label which must be utilized within 5 business days. The cost of this shipping label will be deducted from any refund, and the original shipping charges are not refundable.